Products are prepared for delivery immediately after ordering, with delivery within 24/48 working hours from the time of shipment in Europe. Customers can track their order via email confirmation. For the other continents, we can even take up to 8-10 business days.

Yes, all payments are processed through advanced security systems, with the website tested against external damage four times a day.

Payment options include credit cards, PayPal, prepaid cards, PostePay, Bank Transfer, Apple Pay and Cash on Delivery (ONLY IN ITALY).

Changes can be made by sending an email or Whatsapp message, or by modifying the order from the reserved area on the website.

Yes, an invoice link and order tracking are sent via email at the time of the order confirmation. Invoices can also be downloaded from the website's restricted area.

Returns are easy and free within 30 days of purchase.

If there are issues with delivery, contact ORBIS via email , phone us on either our European number +39(0)3460235727 or our Swiss Number +41(0)798715070 WhatsApp message us for assistance.

Within 48 hours of delivery, you must contact ORBIS to request a replacement for defective or damaged products.

A 30-day money-back return policy is offered. Returns require unopened products in original packaging, with defective products' shipping costs covered by ORBIS.

ORBIS offers reliable supplements with strict Swiss quality standards and HACCP approved supply chain from beginning to end.

ORBIS guarantees reliable and effective supplements, backed by Swiss scientific preparation.

By living the ORBIS philosophy daily and being an example of well-being and care for body, mind, and spirit.

Supplements usually have an expiration date of 2-3 years. Always consult our packaging to see the specification of the products you have purchased.

We work with various couriers, however, more than 90% of our orders are shipped with Bartolini BRT couriers and UPS.

Contact ORBIS for advice on the availability of specific products or sign up for email notifications in the product page that interests you. We will be in touch as soon as it is back in stock.

Yes, especially for health professionals like doctors and nutritionists.